เพิ่งได้รับเมล์ ใครยังอยากใช้ต่อ เค้าให้ฟรี 2 เดือนนะคะ >> send a quick email to
[email protected] อ่านรายละเอียดใน email ตามนี้ค่ะ
On October 4th one of the servers (panda) in our network experienced a serious software fault, which consequently lead to an outage lasting a total of 10 days. Our engineers have been working hard to resolve the problem, and we are now pleased to say that issue has now been permanently resolved and that no data loss has occurred. We acknowledge the fact that no information was sent to our customers and we deeply apologize for the lack of information and updates sent to the affected customers regarding this matter.
Compensation:
We understand that customers experiencing this problem felt alot of anger as they were unable to reach our tech support team during the downtime period. To show our commitment to constantly improving our service, we are now offering all affected customers 2 months of free hosting credit being added directly to their account. To redeem the free credit, simply send a quick email to
[email protected] and the domain name that was affected during the downtime period, and we will add the extra credit.
Despite the rumours, the company is in excellent financial standing, and we are no way in risk of any kind of bankruptcy. All customer hosting accounts are 100% safe for the duration of their purchase. We are here for the long run and are constantly striving to improving our services. We don't overload or oversell the number of hosting accounts on any one of our servers.
Once again we sincerely apologize for all the inconvenience and problems caused by this issue and we would like to re-assure all our customers, that this issue has been permanently been resolved, and will NOT re-occur now or in the future.
Thank you for your co-operation and patience in this matter.
Regards,
Support Team
Zyma Technologies
Host and Domain
