ได้เรื่องแล้วครับ หลังจากรอมาเกือบ 10 วัน google ก็แก้ปัญหาให้ผมแล้วครับ โดยได้ตรวจสอบแล้วว่าไม่ใช่ความผิดของผม และพร้อมจะแก้ไขรายจ่ายที่เกิดขึ้น 2 แสนกว่าบาท โดยมีให้เลือก 2 ทางคือ 1) เป็นเครดิตให้ใน adwords account แล้วก็ให้เราใช้จนหมดเครดิต (ใครจะใช้เงินตั้งเยอะ) หรือทางเลือกที่ 2) คือลบยอดรายจ่ายออกไป ซึ่งผมก็เลือกอย่างที่ 2 อยู่แล้ว
ค่อยยังชั่วหน่อย นึกว่าจะซวยซะแล้ว
เอา email ที่ google adwords ตอบมาให้ดูด้วยครับ
Hello,
Per our chat, our AdWords specialists have looked in to your account. I
would like to detail our findings and recommendations below.
WHAT WE FOUND
It appears that your account was compromised between July 7, 2008 to July
7, 2008 via login
emailxxx@gmail.com. During that time, unauthorized
activity caused 225,671.40 THB to accrue on your AdWords account. The
following campaigns show unauthorized changes:Campaign #1. However, the
unauthorized activity was not charged to your credit card/bank account.
RECOMMENDED ACTIONS
1. Please delete the compromised campaign and recreate your original ads
in a new campaign.
2. We strongly recommend scanning your computer for malware and changing
your Google Account password. Be sure to clean your system first, and then
change your password, as malware could capture your new password if the
malware is still present within your computer.
3. In order to prevent any further unauthorized charges, your account has
been temporarily suspended until we institute one of your two
'unauthorized charge options' detailed below.
UNAUTHORIZED CHARGE OPTIONS
You have two options to resume advertising:
1. AdWords credit: We can reactivate your account, allow the unauthorized
charges to go through to your bank account or credit card, and apply an
AdWords credit shortly thereafter to your AdWords account, to be used
toward future advertising costs. This is the fastest option to resume
advertising.
2. Write off: We can process a write-off for the unauthorized activity
that was accrued on your AdWords account, which can take several days. As
soon as the write-off has been processed, we will contact you to inform
you that your account has been reactivated. Your bank account or credit
card will not be charged for the unauthorized activity.
Please reply back to this email regarding which option you prefer, and any
additional questions or concerns you may have. Thanks again for your
patience and understanding.
Thank you for your continued patience.
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