Carl
Posted On: 19 Dec 2006 05:02 AM
Hello,
The new plans are for clients who upgrade, joined within 30 days of the new plan release effective immediately, and for our existing clients once we have upgraded the server that their sites are on.
Here's why.......
Just because our plans have increased that doesn't mean all the servers that are currently filled can handle the new plans . New servers being filled will have 25-35% less clients on them to be able to handle the larger plans. This policy has nothing to do with us trying to force upgrades, nor is it because we are greedy. The cell phone companies have it easy. They first make you do the contract, then they can add towers where it's needed. We obviously can't add servers to your server since it's a single server that runs each box rather then a network. Nor is it easy moving a dozen or more sites from one server to another.
So we thought: "how can we increase our plans to remain competitive while it being fair to current customers, without overloading current servers which would result in more downtime?" (in a nutshell)
Here were our options:
- Give all the clients on filled boxes who joined prior to the new deals the new plans. This would result in = overloaded boxes / a lot more downtime
- Start converting our older servers to have larger hard drives for more storage room.
So where does our policy leave us?
Any new client that signs up for service will automatically be placed onto a server with the newer specifications. However, we certainly value the business of our existing customer base, so over the course of the new few months we will be seamlessly upgrading the existing servers to new chassis with higher capacity hard drives.
We ask that you would consider this:
What's better?
1. us never changing plans and you never having the option to get a better deal.
2. us changing plans and you being able to take advantage of the new plans.
If you'd like to get the new features now, you could also upgrade your plan at
www.hostgator.com/upgrade.php 
to the next package up as well and that would upgrade to the new package specs.
If there is anything else we can assist you with please let us know.
Thank You,
Carl
Hostgator.com