From:
[email protected]Date: 10/27/07 17:14:00
To: ****
Subject: Chargeback case received: Case ID #PP-356-686-334
Dear ****
We were recently notified that one of your buyers filed a chargeback and
asked their card issuer to reverse a payment made to you.
Although a chargeback may appear to be similar to a PayPal claim, it is
actually a process initiated outside of PayPal and controlled by the card
issuer. One of the unique benefits of using PayPal is that we help you
fight unwarranted chargebacks and attempt to recover your funds.
The chargeback states that the buyer's card was used to make a purchase
without their knowledge.
It is up to the card issuer to decide whether or not they believe that the
buyer’s chargeback is valid and they are asking for some information about
this transaction from you.
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Transaction Details
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Buyer's Name:****
Buyer's Email:****
Transaction Date:Sep 24, 2007
Your Transaction ID: 2HX54706152867508
Buyer's Transaction ID: 4VV5114649761871W
Transaction Amount:***Case #:PP-356-686-334
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What to Do Next
-----------------------------------
We would like to help you resolve this chargeback as soon as possible.
Please log in to your PayPal account and visit the Resolution Center to
provide some information about this transaction.
Please submit your response within 10 calendar days so that we can process
the chargeback for you. Chargeback timeframes are determined by the card
issuer and they have requested that you reply with information as soon as
possible. Once they receive your information, it may take up to 75 days
for the card issuer to make a final decision.
Because the card issuer has reversed the charge on this transaction, we
have placed a temporary hold on the funds associated with this transaction
until this case is resolved. This action is in accordance with the terms of
our User Agreement.
To learn more about how to respond to this chargeback, visit the
Resolution Center and click "Resolution Center Tutorials".
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Other Details
-----------------------------------
There are no other details regarding this transaction at this time.
Sincerely,
PayPal
Chargeback Department
Email:
[email protected]Fax: 65-6510-4594
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PayPal Email ID PP767
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